(Solved) cPanel Adding AAAA-Record Fails in DNS Zone Manager-Workaround

Scott Claeys
2 min readSep 5, 2021

After upgrading cPanel/WHM to “Stable” release 96, you might be surprised to see the former DNS Zone Editor has now been completely removed from this shipment. cPanel representatives in the forums mentioned that DNS Zone Manager would eventually replace the Zone Editor, but surprisingly, this change was implemented after just one full release version.

Further, hosts and clients alike that have adopted IPv6 will be met with the following error when attempting to add or modify AAAA records using the new DNS Zone Manager interface:

Error: API failure: (XID 7s3wg9) “host.domain.tld. 14400 IN AAAA ” does not form a valid DNS resource record. (Syntax error, value expected)

This error could have cPanel hosting providers in a panic, considering the incredible volume potential of IPv6 compared with IPv4 and possibility of each entry, modification or removal of AAAA records could possibly become a new case for the support department.

Furthermore, logging all those AAAA tickets (in case future auditing is necessary) could push the limits of the dedicated NAS storage tasked with filing and holding indefinitely ticket meta-data.

Fortunately, cPanel does not immediately discard every piece of it’s stack upon first arrival of it’s successive counterpart.

How to workaround AAAA failure in DNS Zone Manager

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Scott Claeys
Scott Claeys

Written by Scott Claeys

Founder/Operations Manager @RadWebHosting Here’s my less serious work: https://claeys.co